Emporia Issues Voluntary Recall of North American Smart Plugs
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Emporia is offering either a full refund or free replacement of the Smart Plug to continue giving valuable, money-saving insights to homeowners. Customers using the other suite of award-winning products within the app can continue to get usage information to make informed choices to save money.
Beginning on September 6th, Smart Plugs that are connected to the internet via Emporia’s app will be notified they are affected and provided a link to remotely disable the plug in order to prevent injury. Following that, consumers can dispose of the plug. Emporia recommends that Smart Plugs be recycled where electronics are typically discarded. Check with Call2Recycle, Earth911, or GreenerGadgets for options near you. Consumers unable to connect the Smart Plug to the internet to allow the remote disabling process can ship the item back to Emporia at no cost and can still get either a free replacement or full refund.
“We’ve always gone to great lengths to ensure that our products are of the highest quality to not only offer extreme value to our customers, but also safety,” said chief executive officer, Shawn McLaughlin. “Unfortunately, there has been a mechanical issue in some of our smart plugs which has led to this voluntary recall.”
To better advise consumers who are concerned about their products, dedicated customer service resources have been made available from 8 a.m. to 5 p.m. MT Monday through Friday via a toll-free line: 844-367-6742 (844-EMPORIA). To reach the company online, please email email@example.com or visit www.emporiaenergy.com/recall or www.emporiaenergy.com and click on “Product Recall” at the bottom of the page for more information.
This recall only affects the 120V North American Smart Plugs purchased between July 1, 2022 and August 1, 2023; North American Smart Plugs purchased outside of these dates as well as the 240V EU and UK Smart Plugs are not affected.
Since the brand’s inception in 2018, Emporia has aspired to be a truly different kind of company. A company that believes in putting others first – starting with our customers. A company that believes it can truly make the world a better place. We do this by creating accurate, reliable, and safe energy monitoring products. We pride ourselves in providing the highest quality technology to our customers.